Privacy Notice
Your WEB site
WHO ARE WE?
We are YOUR Virtual Assistant, a team of professional assistants specialized in different areas with experience in direct assistance, secretarial, and administrative activities. All our assistants work in an online environment, allowing us to work with national and international companies, having the advantage of being flexible in working hours and delivering results based on objectives and goals.
HOW CAN YOU CONTACT US?
All requests and procedures related to your personal data will be handled by the CUSTOMER SERVICE DEPARTMENT and must be submitted through any of the contact details indicated below.
FOR WHAT PURPOSES WILL WE USE YOUR PERSONAL DATA?
The personal data we collect is used for the following purposes:
A) Purposes related to the provision of services:
- Contact you with the virtual assistant who provides administrative solutions according to your needs.
- Schedule and manage the services of your virtual assistant.
- Payment for requested services.
- Issue invoices in favor of the requesting client.
- Purposes related to the provision of services:
B) Additionally, we will use your personal information for the following purposes, only if you give your consent, which are not necessary for the provision of services but help us provide you with better service and ensure your satisfaction:
- Sending advertising, promotions, information about our services.
- Maintaining contact with you for clarifications, suggestions, complaints, and surveys to assess the quality of our service.
- Conducting surveys to assess the performance of virtual assistants providing services through our platform.
WITH REGARD TO THE PURPOSES IN SECTION B), YOU MAY REQUEST AT ANY TIME FROM THE CUSTOMER SERVICE DEPARTMENT, THROUGH THE CONTACT METHODS INDICATED IN THIS NOTICE, THAT YOU WISH TO STOP RECEIVING SUCH INFORMATION.
We are not responsible for personal, financial, and/or sensitive data that you provide externally to the website or directly to the virtual assistant providing services.
WHAT PERSONAL DATA WILL WE REQUEST FOR THESE PURPOSES?
To carry out the purposes stated in this notice, we will use the following:
- Personal Data
- Full name
- Age/Date of birth
- Address (street, number, interior, delegation, postal code, city, state)
- Landline and mobile phone
To carry out the purposes stated in this notice, we will use the following Financial data:
- Bank account data, CLABE account, debit or credit card.
- Fiscal address
- Federal Tax Registry.
- Sensitive Data:
HOW DO WE OBTAIN PERSONAL DATA?
Personal data is collected through our website, by email, or by phone
To carry out the purposes stated in this notice, we will use the following Financial data:
WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION AND FOR WHAT PURPOSES?
We inform you that your PERSONAL AND FINANCIAL DATA will be processed by the payment service provider "PAYPAL," through the website www.paypal.com, which has its own terms and conditions of use and privacy policies, as well as with tax and fiscal authorities when billing services are requested. These purposes do not require the express consent of the data subject, in terms of Article 37 fractions II, IV, and VII of the FEDERAL LAW ON THE PROTECTION OF PERSONAL DATA HELD BY PRIVATE PARTIES, as they are necessary for the provision, existence, maintenance, and fulfillment of our services, so the data subject gives their consent to the processing of their personal data on the terms indicated.
We also inform you that our WEBSITE operates under a remote data center, where all information regarding PERSONAL and SENSITIVE DATA is stored, so they are also STORED on said platform, being necessary for the provision of the services requested by you. This platform offers security and confidentiality of personal data and for this purpose, they have a secure server under the SSL (Secure Socket Layer) protocol, so that the information sent is transmitted encrypted to ensure its protection. However, and despite having increasingly secure tools every day, the protection of data sent over the Internet cannot be guaranteed 100%; therefore, once received, all necessary precautions are taken to safeguard the information, in terms of the law.
How can you access, rectify, or cancel your personal data, or object to its use?
You have the right to know which of your personal data we have collected, for what purposes we use them, and the conditions of their use (Access).
Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); that we delete it from our records or databases when you consider that it is not being used in accordance with the principles, duties, and obligations provided by law (Cancellation); as well as to object to the use of your personal data for specific purposes (Objection). These rights are known as ARCO rights.
To exercise any of the ARCO rights, you must follow the procedure outlined below:
1.-Prepare a request, which must contain:
- Name of the owner, address, and email to communicate the response to your request.
- Documents proving your identity, or, if applicable, that of your legal representative.
- A clear and precise description of: The personal data, for which you want to exercise any of the ARCO rights; Which right you want to exercise, and; What the exercise of such right consists of.
- Any other element or document that facilitates the location of the corresponding personal data.
2.-The request must be addressed to the CUSTOMER SERVICE DEPARTMENT and submitted through any of the communication channels mentioned in this privacy notice, in the section "How can you contact us?
Once the request for ACCESS, RECTIFICATION, CANCELLATION, OR OBJECTION of personal data is received, the CUSTOMER SERVICE DEPARTMENT will respond within a maximum period of twenty business days, and when it is deemed appropriate, it will be effective within a maximum period of fifteen business days, counted from the date on which the response was communicated to you via the internet, through the email you provided for this purpose.
3.-Likewise, via the internet, through the email provided by you, the information or personal data that you may have requested through the exercise of the ACCESS right will be sent to you.
5.-As for the right to cancellation or objection, it will proceed in accordance with articles 106, 107, and 108 of the REGULATION OF THE FEDERAL LAW ON THE PROTECTION OF PERSONAL DATA HELD BY PRIVATE PARTIES.
The procedure described above is free of charge and is issued without prejudice to any other more expeditious mechanism that we may establish and that we will inform you about through its publication on the website https://tuasistentevirtual.net (Privacy Notice Section).
For any questions regarding the aforementioned procedure, you can contact the CUSTOMER SERVICE DEPARTMENT by telephone or email, using any of the communication channels mentioned in this privacy notice, in the section "How can you contact us?", where all your doubts will be addressed.
How can you revoke your consent for the use of your personal data?
You can revoke the consent that, where appropriate, you have granted us for the processing of your personal data. However, it is important to note that NOT IN ALL CASES can we respond to your request or conclude the use of the data immediately, as we may be required by some legal obligation to continue processing your personal data.
Likewise, you should consider that, for certain purposes, revoking your consent will imply that we may not be able to continue providing the service you requested or that, even, your relationship with us may be terminated.
The procedure and requirements for revoking consent are as follows:
1.-Prepare a request that must include:
- Your name, address, and email to communicate the response to your request.
- Documents proving identity, or, where appropriate, that of your legal representative.
- A clear and precise description of the personal data for which you seek to exercise the revocation of consent and the reasons for revocation.
- Any other element or document that facilitates the location of the corresponding personal data.
The request must be addressed to the CUSTOMER SERVICE DEPARTMENT and sent through any of the communication channels mentioned in this privacy notice, in the section "How can you contact us?
Once the request for REVOCATION OF THE CONSENT granted for the processing of personal data is received, the CUSTOMER SERVICE DEPARTMENT will have a maximum period of twenty business days to resolve your request. If it is deemed appropriate, it will be effective within a maximum period of 15 (fifteen) business days, counted from the date the response was communicated to you.
The procedure described above is free of charge and is issued without prejudice to any other more expeditious mechanism that we may establish and that we will inform you about through its publication on the website: https://tuasistentevirtual.net (Privacy Notice Section).
For any questions regarding the aforementioned procedure, you can contact the CUSTOMER SERVICE DEPARTMENT by telephone or email, using any of the communication channels mentioned in this privacy notice, in the section "How can you contact us?", where all your doubts will be addressed.
USE OF TRACKING TECHNOLOGIES ON OUR WEBSITE.
By entering the WEBSITE, you agree to receive cookies transmitted through it. "Cookies" are data files generated when you connect to a website, stored on the computer's hard drive. They may contain information about internet behavior within the website, such as browsing time, time spent on our website, sections consulted, and internet pages accessed before ours. This data is not transferred, is for internal use, and its purposes are: understanding your behavior and preferences as an internet user to generate better promotions and targeted sales; as well as improving the WEBSITE and adjusting it to the behavior of users who visit it, and for the processing of registrations and sending information.
A Cookie cannot read data or information from the user's hard drive or read Cookies created by other sites or pages.
Through our Website, we collect personal and financial data to fulfill the services requested through our website and include them in our database for advertising.
The procedure to deactivate cookies and other technologies depends on the browser you are using, as follows:
SELECT THE "SETTINGS" OR "TOOLS" OPTION ACCORDING TO YOUR BROWSER AND SELECT THE "DISABLE COOKIES" OPTION. THIS PROCESS DISABLES COOKIES FOR THE ENTIRE BROWSER, NOT JUST OUR WEBSITE.
You can search for information about well-known browsers and find out how to adjust cookie preferences on the respective websites you use.
However, if you disable cookies, some applications on our WEBSITE may also be disabled, and the use of the website may be limited.
HOW CAN YOU KNOW ABOUT CHANGES TO THIS PRIVACY NOTICE?
Due to legislative updates, internal policies, or new requirements for the provision or offering of our services, this privacy notice is subject to modifications or updates, which will be communicated through its publication on the website: https://tuasistentevirtual.net (Privacy Notice Section).
BEFORE WHOM CAN YOU FILE COMPLAINTS OR REPORTS FOR THE IMPROPER HANDLING OF YOUR PERSONAL DATA?
If you believe that your right to the protection of your personal data has been affected by any conduct or omission on our part, or you suspect that the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, its Regulation, and other applicable regulations have been violated, you may file a complaint or report with the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI). For more information, visit www.inai.org.mx.